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Pickups can easily be rescheduled on your Freightcom account. Simply login, locate the shipment, and reschedule for the new pickup time.

You can track all your shipments easily directly through the Freightcom platform.

Please note pick up and transit times are not guaranteed. Transit time is estimated and does not include the day of pick up or weekends. LTL shipments are not eligible for service failure refunds on the basis of transit delays. Shipments that are time sensitive or need guaranteed delivery dates would require that you request an alternate form of transport.

For package shipments, Guaranteed Service Refunds will only apply to extreme failures on the carrier's part. The guarantee does not apply when delivery is delayed due to the package not complying with the service restrictions and conditions set out in the carrier's terms and conditions of carriage, from events beyond carrier control (weather delays, customs delays, and/or any shipments requiring special handling) or any shipments moved at shipper's risk of damage/loss.

Log onto your account and click on “My Account - Payment Preferences” and click “Apply for Credit”. For credit increases we require a signed credit application. Once filled out a copy needs to be sent to accounting@freightcom.com

Please note that, for credit limit increases in excess of $20,000 CAD, company financials will be required.

There is an invoice that was generated on your account because the credit card on the account could not be charged. Since your account is on credit card terms, once an invoice is generated it temporarily places the account on hold until the invoice is paid in full.

When submitting a claim you must provide the following:

1. Cost/purchase invoice
2. Photos of the damaged package (before unpacking)
3. Photos of the damaged product itself
4. Photos of how the shipment was packaged prior to shipping (if available)
5. A detailed description of loss or damage including the value of the claim must be provided

Freightcom requires 30-90 days to settle a claim.

To submit a claim, follow the steps outlined here.