Freightcom
Help Centre

Through our relationships with our carrier partners, Freightcom is able to utilize volume discounts to offer preferred shipping rates to small-to-medium-sized businesses that would otherwise have difficulty accessing them.

ClickShip is Freightcom's eCommerce management platform. Using Freightcom's Transport Management System as a framework, ClickShip offers the same easy-to-use shipping solutions, with the added benefits of eCommerce integration and uniquely tailored services for online business.

We do not have our own fleet of trucks. We do have long-standing relationships with the top carriers in North America, and we connect you to them at discounted rates.

LTL (Less-than-truckload) is a method of shipping in which multiple shippers use a single truck to ship goods. LTL is recommended for any business that regularly ships between 1-6 pallets of goods weighing between 100 and 10,000 lbs total.

Sometimes called a Bubble Mailer, PAK refers to large, plastic envelopes, lined on the inside with bubble wrap. This is most common for items that are not large or heavy enough to require parcel boxes. Envelopes are the most common and effective method of shipping documents. They come in a variety of sizes, ranging from 3.5”x6” to 10”x13”

If you are an active Freightcom or ClickShip client or partner you may use the logo on your website.

We appreciate your interest in joining Freightcom! You can find current job listings on our Careers page!

Carriers take many variables into consideration when calculating shipping rates, most notably the weight and dimensions of a shipment, the travel distance, and the speed of transit.

To read more about shipping rates and how to lower them, click here!

Freight class is a standardized shipping industry pricing classification for shipments moving within, to or from the United States. It is determined based upon a range of factors, including: ease of handling, value, weight, length, height, density and liability. If you are unsure of your freight class, please contact operations@freightcom.com for further assistance.

The HS Code (Harmonized Commodity Description and Coding System) is a 6–10 digit number that  classifies products for import or export. This number is used by customs in countries that have adopted the harmonized system to identify the products shipped across international borders.

You would require a licensed customs broker to clear any pallet shipments that would be crossing the border, such as shipping from Canada to US and vice versa. For package shipments, our couriers will handle the customs clearance for your international shipments.

Typical international shipping documents can include a commercial invoice, an export packing list, and a certificate of origin.

Find out more about how to ship internationally here!  

Yes, Freightcom allows you to import your address book, no matter the size.

Our partner carriers offer both residential pickups and residential deliveries, however we do not offer both pickup and delivery to residential locations on the same shipment with LTL orders.

Freightcom's carrier partners do not service or deliver to PO Boxes.

You have the option to use any number of drop off locations with several of our carrier partners. Alternatively, pick-ups can also be scheduled with the carrier directly from your location.

A limited access location is one where trucks do not have clear and unfettered access to the exact pickup or delivery location and this may require a surcharge. Examples include, but are not limited to: churches, mosques, temples, synagogues, schools, colleges, universities, construction sites, individual/mini storage units, strip malls, malls, military bases, prisons, golf courses, farms, funeral homes, cemeteries, and gated locations. Additionally, any other location that is difficult for a truck to maneuver around may be considered limited access. Be sure to check off “Limited Access” under Additional Services when quoting or booking your pallet shipments to ensure you receive an accurate quote. 

Please note pick up and transit times are not guaranteed. Transit time is estimated and does not include the day of pick up or weekends. LTL shipments are not eligible for service failure refunds on the basis of transit delays. Shipments that are time sensitive or need guaranteed delivery dates would require that you request an alternate form of transport.

For package shipments, Guaranteed Service Refunds will only apply to extreme failures on the carrier's part. The guarantee does not apply when delivery is delayed due to the package not complying with the service restrictions and conditions set out in the carrier's terms and conditions of carriage, from events beyond carrier control (weather delays, customs delays, and/or any shipments requiring special handling) or any shipments moved at shipper's risk of damage/loss.

We offer a comprehensive claims service that will handle any disputes that may arise from lost or damaged shipments.

Main Excluded Commodities (including but not limited to:) Live Plants or Animals (including reptiles, snakes, birds, insects, etc.) Bullion, Currency, Money, Securities, Accounts, Bills, Deeds, Evidence of Debt, Notes, Stamps Gift/Phone cards/Tickets (such as Movie, Concert, Athletic event, etc.), Documents Precious Metals (gold, silver, etc. in forms of ingots, bullion, coins, etc.) Human remains (including ashes) Medical Samples and/or biological products/diagnostic specimens, blood, blood products, plasma, embryos, human or animal specimens or tissues, urine, bodily fluids Counterfeit, Illegal or Pirated goods or material Industrial diamonds/carbons/ Gems, Gemstones Any item(s) the carriage of which is Excluded by any law, regulation or statute of any federal, state or local government to or through which the shipment may be carried Perishable/Temperature Controls Goods/Foods/Beverages Non-Perishable Foods/Commodities/Beverages including Alcohol/Spirits/Wine Wood & Paper Product Metals (i.e. steel, etc.) Tobacco Pharmaceuticals Personal Effects/Household Goods incl. Automobile Furs/Skins and Taxidermy Radioactive / hazardous / restricted or controlled items Vehicles/Automobiles such as cars, vans, pickup (New/Used) Boats, ATVs, Motorcycles, etc. (New/Used) Ammunition, Explosives, Arms and Military Equipment

Contact our support team 24/7 at 1.877.335.8740 or email operations@freightcom.com

You can pay your invoices easily right in the Freightcom app. Watch this video tutorial for more details!

Payment can be made via cheque, Electronic Funds Transfer, e-transfer and credit card. For all Electronic Funds Transfer payments the remittance details should be emailed to accounting@freightcom.com and e-transfers sent to accounting@freightcom.com along with the password to the same email address.

We accept Visa and Mastercard

The credit card information provided is encrypted and inaccessible to Freightcom. Invoices can be paid manually on your account.

Log on to your Freightcom account. Hover the cursor over My Account > Payment Preferences. Check the "Charge credit card" option, add your credit card, and click “save”.

Check with your bank or credit card provider to ensure there are no blocks for Freightcom or ClickShip transactions.

There are several factors that could contribute to a carrier adding additional handling charges after a shipment has been processed. Oftentimes extra charges occur if there is incorrect or missing information about a shipment. Find out how to avoid these kinds of charges here!

There is an invoice that was generated on your account because the credit card on the account could not be charged. Since your account is on credit card terms, once an invoice is generated it temporarily places the account on hold until the invoice is paid in full.

In order to update the credit card expiry date, the full credit card details need to be updated. Please clear the entire field and re-enter the details, accept terms and save.

Log onto your account and click on “My Account - Payment Preferences” and click “Apply for Credit”. For credit increases we require a signed credit application. Once filled out a copy needs to be sent to accounting@freightcom.com

Please note that, for credit limit increases in excess of $20,000 CAD, company financials will be required.

Approval times vary, depending on the response time of your financial institution.

Open up a dispute via Accounting as soon as possible. Once in dispute a partial payment can be made for undisputed fees. From there we can work on preventing the account from being locked.

We have end of day billing, meaning you will receive one invoice at the end of the day for all of the shipments booked throughout the day.

Any shipments booked with Freightcom must be billed to the shipper’s Freightcom account, including any additional fees and accessorials.

Deposit payment is a prepayment on the account. It can be paid by credit card, Electronic Funds Transfer, e-transfer, or cheque. The amount you send Freightcom will be added to the current credit limit and later when you have enough available credit on the account, you can send us an email at accounting@freightcom.com to use the amount against the outstanding/overdue invoices. Once the amount is used against your invoices the credit limit will be reduced.

You can process a payment via deposit using your credit card, Electronic Funds Transfer, e-transfer, or cheque. Once we have received the payment, we will add the amount to the credit limit and remove the attached credit card. Once you have finished processing the distro, contact accounting so that an invoice can be generated, and the deposit payment can be applied to that invoice. Once that is done you can add the credit card back to your account.

There are no upfront or monthly fees for using Freightcom. You simply pay for the shipments you book.

Yes. On top of whatever existing insurance the carrier provides, you have the option to purchase additional coverage through Freightcom.

Our courier service offers residential pickup.

We have no minimums for courier pickup. One package is all you need!

You can book shipments easily using the Freightcom app. Check this video to see how easy it is!

Currently we offer inter-US LTL shipping.

You can ship from US or International locations to Canadian destinations. You can also ship cross-border from Canada to the US, and US to Canada.